Play Mindfully, Enjoy Safely
Gaming is entertainment — a pleasure, not a burden. Every feature at 12 app is built with this philosophy at its core.
Age Verification
12 app is for users aged 18 and above only. Age verification is mandatory at registration, and account creation by minors is strictly prohibited. We enforce this policy rigorously in compliance with applicable laws in Bangladesh. Any suspicious account is reviewed immediately.
Spending Limit Settings
You can set your own daily, weekly, or monthly spending limits. Once set, limits take effect immediately, and a waiting period applies before they can be increased. Staying within your own budget is the key to balanced entertainment. We always advise spending only what you can afford to lose without it affecting your daily life.
Breaks & Self-Exclusion
You can activate a temporary break or long-term self-exclusion on your account at any time. Break options range from 24 hours up to 6 months. No promotional communications will be sent while self-exclusion is active. Using this feature takes courage, and we respect that fully.
Time Tracking
You can track how much time you spend on the platform each day. Automatic reminders will notify you when a set time has passed, encouraging you to take a break. Managing your gaming time is essential for a balanced lifestyle. Enjoy entertainment while maintaining a healthy balance with family, work, and social life.
Transaction History
You can view a complete history of all your deposits, withdrawals, and bets at any time. Transparent transaction records help you understand your spending patterns and make informed decisions. Regularly reviewing your activity is an important part of responsible gaming. We believe in complete transparency.
Help & Advice
If you have any concerns about gaming, our support team is always here for you. We help with empathy and without judgment, and can refer you to professional organizations when needed. Your mental health and financial wellbeing are our highest priority. Don't hesitate to reach out.
How to Recognize Problematic Gaming
If you notice the following signs, take a break and seek help if needed.
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Spending beyond your budget or borrowing money to gamble — this is a clear sign of financial distress and requires immediate attention.
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Prioritizing gaming over family, friends, or work — neglecting social relationships and professional responsibilities is a cause for concern.
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Feeling the urge to keep playing in order to recover lost money — this "chasing losses" mindset is one of the key signs of problematic gaming.
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Feeling restless, irritable, or anxious when unable to game — this is a psychological sign of dependency that indicates the need for professional support.
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Lying to or hiding your gaming habits from family or friends — this secrecy often indicates the depth of the problem.
Responsible Gaming FAQ
You can easily set daily, weekly, or monthly spending limits from the "Responsible Gaming" section in your account settings. Limits take effect immediately once set, and transactions are automatically blocked if the specified amount is exceeded. Lowering a limit is instant, but increasing one is subject to a 72-hour waiting period to help you make well-considered decisions. Contact our support team if you need any assistance.
Yes, once your self-exclusion period ends, you can use the platform again, but you will need to follow a specific reactivation process. Short-term breaks (24 hours to 30 days) end automatically, but for long-term self-exclusion you will need to contact our support team. This waiting period is intentional, so you can make a well-considered decision. We always prioritize your wellbeing over gaming.
Gaming addiction is a recognized mental health condition, and seeking professional help is completely normal. Start by reaching out to our support team — we can point you in the right direction. There are various organizations in Bangladesh that provide mental health services with full confidentiality. Opening up to family and trusted friends is also an important step on the path to recovery.
Age verification is mandatory when creating an account on 12 app, and accounts for users under 18 are strictly prohibited. Parents and guardians are advised to keep their login credentials secure from their children and to use parental control software on their devices. If you suspect a minor has accessed your account, notify our support team immediately. Ensuring children's online safety is our shared responsibility.
Have Fun, Stay Within Limits
Visit our FAQ section to learn more about responsible gaming. Join 12 app today for safe and balanced entertainment.