12 app Privacy Policy
Last Updated: January 2025 — This policy applies to the protection of personal data of all users in Bangladesh.
What Information We Collect
12 app collects certain necessary personal information to provide you with its services. During registration, your name, email address, mobile number, and date of birth are collected. Financial information required for payment processing is stored securely and is not shared with third parties. When you use our platform, your device information, IP address, and browsing activity may be automatically logged. This information is used solely to improve service quality and ensure security.
Cookies & Tracking
Our platform uses cookies to enhance your experience. Cookies are small text files stored on your device that help remember your preferences and login information. You can disable cookies through your browser settings, though this may limit some features of the platform. We use third-party analytics tools that monitor overall usage patterns, but these do not include any personally identifiable information. For more information about cookies, please contact our support team.
Purpose of Data Use
We use the information you provide only for specific and legitimate purposes. This information is used to create and manage your account, process payments, provide customer support, and ensure platform security. With your consent, we may notify you about new offers, promotions, or important updates via email or SMS. You can opt out of these communications at any time. Data may be retained and processed where necessary to comply with applicable laws in Bangladesh. We never sell your information to advertisers or unauthorized third parties.
Data Sharing with Third Parties
12 app shares data with third parties only in limited and necessary circumstances. Payment gateway service providers receive the information needed to complete transactions, and they operate under our strict privacy agreements. Data may be provided to relevant authorities if required by legal obligation or court order. Necessary information may be exchanged with regulatory bodies to prevent fraud and ensure security. Our service partners receive only the data required for their designated tasks and may not use it for any other purpose.
Data Security Measures
We use industry-standard security technology to protect your personal information. Your data transmission is secured through SSL encryption technology. Our servers undergo regular security audits and multiple layers of protection are in place to prevent unauthorized access. Only authorized personnel among our staff can access user data, and they are required to adhere to strict privacy policies. However, no method on the internet is 100% secure, so we advise you to use a strong password and change it regularly.
Your Rights
As a user in Bangladesh, you have certain important rights regarding your personal data. You may request a copy of the information we hold about you at any time. You have the right to request correction of any inaccurate or incomplete information. In certain circumstances, you may request that your data be deleted, though some information may need to be retained for a specified period due to legal obligations. To exercise these rights, please contact our support team and we will endeavor to respond within a reasonable timeframe.
Data Retention Period
We retain your data only for as long as it is necessary or legally required. All data is retained while your account is active, and some data may be kept for a specified period after account closure if required by law. Financial transaction records are retained for the period prescribed under Bangladesh's financial regulations. Once the specified period has passed, data is securely deleted or anonymized. Contact us to learn more about our data retention policy.
Policy Changes
12 app reserves the right to update this privacy policy as needed. If any significant changes are made, the "Last Updated" date at the top of the page will be revised and users will be notified by email if necessary. Continued use of the platform after any changes will be considered acceptance of the new policy. We therefore recommend visiting this page regularly. This policy is drafted in accordance with applicable laws of Bangladesh and is subject to the jurisdiction of Bangladeshi courts.
Privacy FAQ
No, 12 app never sells your personal information to third parties. We only share limited data with partners necessary for service delivery, and they operate under strict privacy agreements. Data may be provided to relevant authorities in cases of legal obligation, but this is always done in accordance with legal process. The security of your information is our highest priority.
To request deletion of your data, please contact our support team by email. Once we receive your request, we will verify your identity and take action as quickly as possible, taking into account any applicable legal obligations. Some data may need to be retained for a specified period for legal reasons, in which case we will inform you in detail. For more information, please visit our FAQ section.
To protect your account information, we use multiple layers of security including SSL encryption, firewalls, and regular security audits. Passwords are never stored in plain text; instead, they are secured using strong hashing methods. For your own security, use a strong password and never share it with anyone. If you notice any suspicious activity, please notify our support team immediately.
Your Data is Safe with Us
If you have further questions about the privacy policy, visit our FAQ section or register now to start your secure entertainment experience with 12 app.